cbc99 Privacy Policy

When creating an account and using the platform at cbc99, we collect various types of personal information. The different categories of information are outlined below:

1.1 Registration and Identity Information

Information you provide when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21+ only)
• Mobile number and email address
• Username and password
• Residential address

1.2 Identity Verification (KYC) Information

To prevent fraud and comply with anti-money laundering laws, we may in certain cases request identity verification documents:

• National ID card (NID) or passport copy
• Proof of current address
• Proof of ownership of payment method (bKash, Nagad, Rocket, or bank account)

1.3 Transaction and Financial Information

• Deposit and withdrawal details (amount, date, method)
• Betting history and gaming activity information
• Bonus claim history

1.4 Technical and Usage Information

Information automatically collected when you visit our website:

• IP address and device information
• Browser type and operating system
• Time and duration of website access
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies

1.5 Communication Information

When you contact us via live chat support or email, we retain records of those conversations for the purpose of improving service quality and resolving disputes.

cbc99 uses collected information only for legitimate purposes. The reasons we use your information are detailed below:

2.1 Account Management and Service Delivery

• Creating and managing your cbc99 account
• Processing deposits, withdrawals, and other transactions
• Providing bonuses, VIP rewards, and promotional offers
• Running gaming services smoothly

2.2 Identity Verification and Security

• Verifying user identity and age (21+ confirmation)
• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security
• Preventing the creation of multiple accounts

2.3 Support and Communication

• Responding to your inquiries and complaints
• Sending important account-related notifications
• Informing you about new bonuses and promotional offers (if you have given consent)

2.4 Service Improvement

• Analyzing and improving the user experience
• Resolving technical issues on the platform
• Introducing new games and features

cbc99 takes industry-standard technical and administrative measures to protect your personal information.

3.1 Technical Security Measures

• SSL Encryption: Our entire website is secured with SSL/TLS technology, which keeps data transfers between your browser and our servers safe.
• Encrypted Storage: Sensitive personal information is stored in encrypted databases.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication for account security.

3.2 Administrative Protection

• Only authorized personnel can access user information.
• All staff receive regular training on privacy and data protection.
• Defined procedures are in place to handle security breach incidents.

3.3 Data Retention Period

We retain your personal information on the following basis:

• All information is retained while the account is active.
• Even after an account is closed, information required to meet legal obligations is retained for a defined period.
• Financial transaction records are retained for the long term for audit purposes and potential legal dispute resolution.

The cbc99 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

4.1 Types of Cookies

Essential Cookies

These cookies are essential for the basic functioning of the website. Without them, the website will not work properly. They include login session maintenance, security tokens, and storing necessary preferences.

Functional Cookies

These cookies remember your preferences and provide a personalized experience, such as language preferences and display settings.

Analytics Cookies

These cookies help us understand how users are using the website. We use this information to improve the platform. However, the data collected from these cookies is kept anonymous.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the website.

cbc99 does not sell your personal information or share it with third parties for commercial profit. However, we may share information in the following circumstances:

5.1 Service Provider Partners

Some third-party service providers assist in operating our platform. These include:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Game Providers: Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and other game developers.
• KYC Verifiers: Specialized services for identity verification.
• Technology Services: Server hosting and cybersecurity providers.

All these partners operate under confidentiality agreements and only have access to the information necessary for their specific tasks.

5.2 Legal Obligations

In the following situations, we are required to share information with the relevant authorities:

• To comply with court orders or legal directives.
• To assist law enforcement agencies in investigating fraud, money laundering, or other criminal activities.
• To respond to requests from regulatory authorities.

5.3 Business Transfers

If cbc99 undergoes a merger, acquisition, or asset sale, user information may be transferred. In such a case, we will notify you in advance and the new entity will also operate under this Privacy Policy.

As a user of cbc99, you have several important rights regarding your own information. It is important for you to know and exercise these rights.

If you wish to exercise any of the rights mentioned above, please contact our support team. We generally respond within 30 working days.

cbc99 provides services only to those aged 21 or above. We do not knowingly collect information from minors and do not want them using our platform.

If a parent or legal guardian believes their child has registered on cbc99, please contact our support team immediately.

For more information on responsible gaming, please visit our Responsible Gaming page.

cbc99 may update this privacy policy from time to time. Amendments to this policy may be made due to service improvements, legal changes, or changes in business operations.

8.1 Notice of Changes

• In the case of significant changes, we will send a notification to your registered email.
• The "Last Updated" date on this page of the website will be revised.
• For important changes, a notification may be displayed at the time of login.

8.2 Your Responsibility

It is recommended that you review this privacy policy regularly. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

For any questions or concerns about this privacy policy, or for any requests regarding your information rights, please contact us.

To learn more about our policies or services, visit these pages:

• Terms and Conditions — Detailed terms of service use
• Responsible Gaming — Safe and responsible gaming guidelines
• About Us — cbc99's identity and mission
• FAQ — Answers to common questions